Return & Warranty Policy

At NexusDrop, we’re dedicated to helping you feel confident in your skincare journey. If something isn’t right, we’re here to fix it. Read on for our simple and transparent refund and warranty terms.

1-Year Replacement Warranty

All devices purchased from NexusDrop come with a 1-Year warranty against manufacturing defects and issues from normal use.

Covered:

•         Internal malfunctions
•         Electrical or mechanical faults (not caused by user error)

Not Covered:

•          Damage due to misuse, drops, or accidents
•         Water damage (unless product is labeled waterproof)
•         Loss or theft
•         Cosmetic wear and tear

Warranty Claim Process:

•          Contact us on WhatsApp at +92 335 8100837.
•         Provide your full name, order number, issue description, and video showing the problem.
•         We’ll respond within 48 hours with next steps — in most cases, return is not required.

Damaged or Wrong Item Received?

If you received a damaged or incorrect product, notify us within 7 days of delivery. Please send clear photos of the item and packaging to our WhatsApp, and we’ll send a replacement.

Non-Returnable Items:

•          Gift cards
•          Items marked Final Sale
•          Products returned after 7 days of delivery
•          Products that were not used before requesting a return

Late or Missing Replacement?

If it’s been more than 5 business days since approval and you haven’t received your replacement:

•          Reach out to us on WhatsApp at +92 335 8100837
•          Or Contact Us on our Instagram.

We're here to make your experience smooth, satisfying, and stress-free. Questions? Just drop us a message — we’re happy to help anytime!